Return Policy
At Cyclocraze, your satisfaction with our products is our priority. If, for any reason, you are not completely satisfied with your purchase, our return policy is designed to ensure a straightforward and seamless process.
Return Guidelines
Initiating a Return
- To initiate a return, please contact our Customer Support within 15 days of receiving your order. You can reach us at +91 9517900060 or via email at cyclocraze@gmail.com.
Condition of Goods
- Returned items must be in their original condition, unused, and with all original tags and packaging intact.
Brief Checkup
- Upon receiving your return request, our dedicated team will conduct a brief checkup of the returned goods to ensure they meet our return guidelines.
Refund Process
- Approved returns will undergo a thorough checkup, and if successful, a refund will be initiated within 7 business days using the original payment method.
Refund Method
- Refunds will be issued via the original payment method used for the purchase.
Exclusions
- Please note that certain items may not be eligible for return, such as personalized or customized products. Any exceptions will be clearly communicated during the purchase process.
Contact Us
- Should you have any questions or concerns about our return policy, our Customer Support team is ready to assist you. Your satisfaction is our priority.
Note
- We recommend carefully packaging your return to prevent damage during transit. Cyclocraze is not liable for any damage occurring during the return shipping process.
We appreciate your understanding and cooperation. Thank you for choosing Cyclocraze for your cycling needs!