Refund Policy

At Cyclocraze, our commitment is to your satisfaction with both our products and service. If you find yourself dissatisfied with your purchase for any reason, we’ve crafted a straightforward and fair refund policy to ensure a smooth process.

Refund Initiation

Refunds will be initiated promptly, within 7 business days following a thorough inspection of the returned goods. Our dedicated team will carefully assess the product to ensure it aligns with the criteria outlined in our return policy.

Eligibility Criteria

To qualify for a refund, kindly ensure that:

  • The product is in its original packaging.
  • The product remains unused, undamaged, and in the same condition as when received.
  • The return is initiated within [7-15] days from the date of purchase.

Initiating a Refund

To request a refund, please contact our Customer Support team at [customer support email/phone number]. Include your order number along with a brief explanation of the reason for the refund. Our team will guide you through the process and provide necessary instructions.

Refund Process

  1. Upon receiving and inspecting your return, we will promptly notify you via email.
  2. We will then communicate the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.

Note:

  • Shipping costs are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Contact Us

Should you have any questions or concerns about our refund policy, we encourage you to reach out to us at [customer support email/phone number]. Our aim is to assist you and ensure your complete satisfaction with our products and services.

Please be aware that Cyclocraze reserves the right to modify this refund policy at any time. We recommend checking our policies periodically for updates.

Thank you for choosing Cyclocraze!